65bet Privacy Policy

General Introduction and Scope of the Policy

65bet ("we", "us", "platform") is a safe and reliable online entertainment platform for players in Bangladesh. We believe that protecting the privacy of users' personal information is a fundamental responsibility.

This Policy defines what types of information 65bet collects, why it is collected, how that information is used and stored, who it may be shared with, and what rights you have as a user.

This Policy applies to the 65bet website, mobile version, and all related services. We are not responsible for the privacy practices of third-party websites or providers.

The Information We Collect

65bet may collect information about you through various processes. The types of information collected are as follows:

2.1 Registration and Account Information

Information we collect when you create an account or log in:

• Full name
• Email address
• Mobile number
• Date of birth (for age verification — for users aged 21 and above only)
• Username and password (stored in hashed form)

2.2 Identity Verification Information

To prevent fraud and ensure account security, we may request the following information for identity verification when needed:

• National ID (NID) number
• Copy of passport or other government-issued ID
• Proof of address (utility bill or bank statement)

2.3 Financial Information

To process deposits and withdrawals, we collect the following information:

• bKash, Nagad, Rocket, or Upay mobile banking number
• Bank account information (for bank transfers)
• Transaction history and amounts

Important note: We never store full bank card numbers or OTPs.

2.4 Technical and Device Information

When you use our platform, the following information may be collected automatically:

• IP address
• Device type, operating system, and browser version
• Cookies and session data
• Page visits and click information (log data)
• User preferences and settings

2.5 Communication Information

When you contact our customer support team (via live chat or email), the details of that conversation may be stored — for the purpose of improving service quality.

Purpose of Information Use

65bet uses collected information only for the following legitimate purposes:

3.1 Account Management and Service Delivery

• Creating, verifying, and maintaining accounts
• Processing deposit and withdrawal transactions
• Providing bonuses and promotional offers
• Managing VIP program benefits

3.2 Security and Fraud Prevention

• Preventing unauthorized access to accounts
• Detecting and preventing suspicious transactions
• Preventing the creation of multiple accounts
• Age verification (confirming 21+)

3.3 Compliance with Legal Obligations

Information may be used to maintain records required under applicable laws and regulations, and to respond to legal requests from authorities.

3.4 Service Improvement

• Improving platform functionality and user experience
• Identifying and resolving technical issues
• Planning new features

3.5 Communication

• Sending important service-related notifications
• Sending account security alerts
• Responding to customer support requests

Cookies and Tracking Technologies

65bet uses cookies and similar tracking technologies. Cookies are small text files stored on your device.

4.1 Types of Cookies

• Essential cookies: Required for the basic functionality of the platform. Without these, the service will not work properly.
• Performance cookies: Help analyze platform usage so we can improve service quality.
• Functional cookies: Used to remember your preferences and settings.
• Session cookies: Used to maintain your logged-in state — automatically deleted when the browser is closed.

4.2 Managing Cookies

You can disable cookies through your browser settings. However, disabling essential cookies may cause some platform features to not work properly.

Information Sharing and Third Parties

65bet never sells your personal information. However, information may be shared in the following limited circumstances:

5.1 Payment Processors

Only the information necessary to complete transactions is shared with payment providers such as bKash, Nagad, Rocket, Upay, and approved banks. These providers follow their own privacy policies.

5.2 Technology Service Providers

We work with various technology partners to operate the platform (hosting, security, analytics). These partners are permitted to access information under strict confidentiality agreements.

5.3 Legal Obligations

Information may be disclosed pursuant to a court order, a legal request from a government authority, or a requirement under applicable law. In such cases, we will endeavor to notify the user to the extent possible.

5.4 Business Transfers

In the event of a business merger, acquisition, or asset sale, user information may be transferred. In such cases, the new operator will be required to uphold the same privacy standards.

Data Security Measures

65bet applies industry-standard security measures to protect your information. These measures are as follows:

• SSL/TLS encryption: All data transmission between the platform and your browser is encrypted.
• Data encryption: Sensitive information (passwords, financial data) is encrypted when stored.
• Access controls: Only authorized staff may access your information on a need-to-know basis.
• Security monitoring: Systems are regularly audited and monitored.
• Firewalls and intrusion detection: To protect against external attacks.

However, transmitting information over the internet is not completely secure. While we strive for the highest level of protection, we cannot guarantee 100% security. You also bear responsibility for keeping your account password confidential.

Data Retention Period

65bet retains your information for as long as necessary. Specific retention periods are as follows:

• Account information: For the duration the account is active and for a specified period after closure in accordance with legal requirements.
• Financial transaction records: For the period required under applicable financial regulations.
• Customer support communications: For a reasonable period to ensure service quality.
• Log data: For a limited period for security purposes.

When information is no longer needed or the legal retention period has expired, it is securely deleted or anonymized.

International Data Transfers

65bet's operations may be carried out using international infrastructure. This means your information may be stored or processed on servers located outside Bangladesh.

Whenever information is transferred internationally, we ensure that the recipient country or organization provides adequate data protection guarantees and that contractual safeguards are maintained.

User Rights

As a user of 65bet, you have the following rights regarding your own information:

9.1 Right to Access Information

You may ask us at any time what information we hold about you and how it is being used.

9.2 Right to Correct Information

If your information is incomplete or incorrect, you may contact us to request a correction.

9.3 Request to Delete Information

In certain circumstances, you may request that your information be deleted. However, it may not be possible to delete all information due to legal obligations or legitimate business requirements.

9.4 Withdrawal of Marketing Communications

If you no longer wish to receive promotional emails or notifications, you may opt out at any time. However, important service-related notifications will continue to be sent.

9.5 Filing a Complaint

If you have any concerns about how your information is managed, contact us directly. We will try to resolve your complaint within a reasonable time.

Protection of Minors

65bet is only for users aged 21 and above. We do not knowingly collect any information from minors. Age is verified during the registration process.

If it becomes known that a minor has registered on our platform, the relevant account and all collected information will be deleted immediately.

Policy Changes

65bet reserves the right to update this privacy policy from time to time. For any significant changes, we will:

• Update the "Last Updated" date on this page.
• Notify registered users via email or site notification.
• Continued use of the platform after changes will be considered acceptance of the new policy.

We encourage you to review this page regularly.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact the 65bet support team:

Our support team is always ready to assist you in both Bengali and English. All privacy-related requests are reviewed with care.